FAQ’s

1 . Why Commercial Ghee is cheaper than Ghee made by Bilona Method?

Commercial ghee is cheap because the Ghee is made directly by boiling the cream/butter sourced from not just cow’s milk but from any milk available. 1 litre of cream produces around 750 ml of Ghee. Hence cheap.
On the other hand, the Bilona method is by far the best way Ghee should be made. Bilona method converts A2 milk to curd, churn to extract fresh Makhhan, separate buttermilk, and boil at medium temperature and this retains most of the nutrients needed in Ghee. By far the healthiest method. Your immunity is going to skyrocket. 25–30 litres of milk produces 1 litre of Bilona Ghee. This is the real, desi ghee.

2. What’s the difference between A2 Milk & A1 Milk?

A2 and A1 are the kinds of proteins found in milk. Only Indian Buffalos and few breeds of desi cows give A2 milk which is healthier for the human body. A1 milk is not suitable for us. The Ghee produced from A1 milk is for that reason going to be inferior as compared to the Ghee made from A2 milk.

3. Are you certified?

Yes, We are a certified firm. Our product is certified from FSSAI.

4. Any option for B2B with kimmus kitchen?

To be our authorized dealer or for any other B2B deals, Feel free to mail us at
[email protected]

5. What are the modes of payment?

You can pay for your order on kimmuskitchen.com using the following modes of payment:

Credit and debit cards (VISA / Master card/Rupay)
UPI
Mobile Wallets

6. Is it safe to use my credit/ debit card on kimmuskitchen.com?

Yes, it is absolutely safe to use your card on kimmuskitchen.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using a visa or master credit card. It means extra security for customers, thus making online shopping safer.

7. Are there any other charges or taxes in addition to the price shown?

All the taxes are included in the MRP of products (which are shown in order invoices). There are no additional taxes added by kimmuskitchen.com to your order. The prices you see on our product pages are the prices you pay.

8. How can I check my order status?

You can check the status by following below mentioned steps:-
1. Login with your account.
2. Click on My Orders in the “My Account” menu.

9. How do I know my order is confirmed?

We’ll send you an email and SMS when we confirm your order. You can also check the order status on your account dashboard by login on kimmuskitchen.com.

10. What is the time period of delivery?

You can see the real-time of your product delivery from the ‘Check Pincode’ option in the Product Description page.

11. What if my package is opened/tampered with?

We only replace items if they are opened or tampered. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Kimmus Kitchen, Ahy Enterprises, Ahy Niwas, Sainik Nagar, Near Wafa Park, Mumbra 400612, Maharashtra, India

12. What is the return policy?

Check that on the ‘Shipping Policy’ page.

13. Where to return my product?

To return your product, you should mail your product to Kimmus Kitchen, Ahy Enterprises, Ahy Niwas, Sainik Nagar, Near Wafa Park, Mumbra 400612, Maharashtra, India

14. When can I expect a refund for my returned item?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

15. When can I expect a refund for my cancelled order?

If you cancel the order before shipping, we would start the refund almost immediately. In case you cancel the order after shipment, it might take up to 6 days to initiate the refund.

And if you don’t find your answer here, hit us up directly at [email protected]